When paraphrasing, it is important to keep the original meaning and to present it in a new form. friend, and he, calling his fellow-rats, sallied out to help him. The following text is excerpted from the University of Toronto's Writing Center Web page and. Let's look at examples of illegitimate and legitimate paraphrase. Jun 11, 2015. Paraphrasing establishes trust, lowers resolution time, and creates goodwill for maximum customer service success.
Jul 21, 2016. Call center agents have many problems to solve throughout the day, making it a challenge to go above and. Slow Down and Paraphrase. Oct 16, 2008. Paraphrase of an actual customer service conversation I had this morning. of course when you call them up, they want to usually say “no. Paraphrasing and Summarizing Example 2. Example 2 Case “I can't tell you the names of all my contacts. I just hang out at the pool hall; there is a guy we call.
Once again it is all about building rapport and trust with the people you are communicating with and it doesn't matter if you call it paraphrasing or reflective. Dec 28, 2009. We call this process paraphrasing. The term simply means repeating another person's ideas in your own understanding but retaining the.